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    THAI Holds Lucky Draw for THAI Customer Satisfaction Survey : TCSS

    09 April 2018

    Mrs. Priyasiri Juathes (second from left), Vice President, Product and Guest Experience Department,Thai Airways International Public Company Limited (THAI), recently presided over a lucky draw for passenger who traveled with THAI throughout 2017 and completed the THAI Customer Satisfaction Survey : TCSS.  The lucky draw was conducted at THAI’s Head Office and was attended by Miss Supaporn Naktae (first from left) Governing Officer, Investigation and Legal Affairs Bureau Department of Interior and Mrs. Sasiwimol Skulyong, THAI Director of customer Relations & Service Quality (second from left).  A winner is selected for each month of the year, whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel with THAI.  Names of the 15 winners are shown below.

    The customer Satisfaction Survey (TCSS) conducted since 1997 has produced results invaluable to THAI for products and services improvements.  As part of the company’s goal to continuously offer the highest satisfaction to passengers, THAI conducts the surveys quarterly on all routes, in all classes of service, and on service experience throughout the passenger’s journey – from ticket reservation, to onboard experience, to arrival at their destination.  The survey greatly assists THAI in identifying areas of customer approval and offers some insight to a better understanding of customer needs and areas of improvements.

    e-THAI Customer Satisfaction Survey (Online based)

    2017

    Name / Last name

    Country of Residence

    Jan

    Mr.Andreas  Jansson

    Sweden

    Feb

    Ms.Valda Siu Yong  Lim

    Singapore

    Mar

    Mr.Dominique  Faro

    Thailand

    Apr

    Ms.Lindsey  Farrelly

    New Zealand

    May

    Ms.Katherine  Reed

    Australia

    Jun

    Mr.Steven  Beyens

    Belgium

    Jul

    Ms.Kathryn  Beck

    Bahrain

    Aug

    Mr.Thorsten  Wennemuth

    Germany

    Sep

    Mr.Jaime  Van Der Eb

    Norway

    Oct

    Ms.Hoi Lee Lily  Su

    Hong Kong

    Nov

    Mr.Akekarach  Paibulkulsiri

    Thailand

    Dec

    Mr.Krittadhee  Karndumri

    Thailand

    THAI Customer Satisfaction Survey (Paper based)

    2017

    Name / Last name

    Country of Residence

    Jan

    Mr.Prapavuth Narkvichetr

    Thailand

    Feb

    Mr.Korkij  Danchaivichit

    Thailand

    Mar

    Mr.Baba  Ken

    Japan