Passengers may carry free of charge baggage as specified and subject to the conditions and limitations in THAI Regulations.
The weight allowance has been introduced by THAI for a journey:
If your journey involves multiple airline partners, please be aware that baggage rules may vary. In case of code-share flights, the carrier performing as the Most Significant Carrier (MSC) determines the baggage rule, will be the Marketing Carrier unless that carrier publishes a rule stipulating that it will be the Operating Carrier. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/reservation agent for further advice.
Note:
If your journey involves multiple airline partners, please be aware that baggage rules may vary. In case of code-share flights, the carrier performing as the Most Significant Carrier (MSC) determines the baggage rule, will be the Marketing Carrier unless that carrier publishes a rule stipulating that it will be the Operating Carrier. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/reservation agent for further advice.
If your journey involves multiple airline partners, please be aware that baggage rules may vary. In case of code-share flights that include a point in the United States/US Territories, the carrier performing as the marketing carrier determines the baggage rule. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/reservation agent for further advice.
Other than equipment installed or supplied on the aircraft by THAI, passengers own equipment/devices/travel gadgets such as personal air purifier/ionizers, seat-recline preventer, knee defender, inflight beds e.g. Bed Box ,Jet Kids, Fly Baby, leg-rests, hammocks, infant canopies or similar devices are not allowed to use onboard due to :
All liquids, aerosols, and gels in carry-on baggage must be carried in containers with a capacity not greater than 100ml.
Excess Baggage Charges applicable to Purely Domestic Sectors
All excess baggage must be assessed and charged before the passenger boards the aircraft.
Baggage checked in addition to the traveler's baggage allowance. Checked baggage allowance may vary depending on cabin, status level, military status, itinerary and date of purchase.
Baggage carried in excess of the free baggage allowance is charged as follows, irrespective of the class paid for and used by the passenger.
Excess Baggage Charge rate, applicable to a checked portion of travel on purely THAI Domestic sectors, are in Weight Concept on a fixed rate listed below.
Note:
All excess baggage must be assessed and charged before the passenger boards the aircraft.
Baggage checked in addition to the traveler's baggage allowance. Checked baggage allowance may vary depending on cabin, status level, military status, itinerary and date of purchase.
Baggage carried in excess of the free baggage allowance is charged as follows, irrespective of the class paid for and used by the passenger.
Note:
Area 1(TC1) is composed of the whole of the Western Hemisphere.
Area 2(TC2) is Europe, Middle East and Africa.
Area 3(TC3) is composed of the whole of Asia and the neighboring islands (with the exception of the part included in TC2); Australia, New Zealand and neighboring islands and also the Pacific Islands (except those included in TC1).
Note :
Category | Include in allowance | Charge | Remark |
---|---|---|---|
Bike/Bicycle | Yes** | If it exceeds the allowance apply Special Unit price (Flat Rates). | • Allow one bike per passenger to be included in the allowance. • 2nd one or more to be charged as normal excess baggage charge. |
Bowling | Yes | If it exceeds the allowance apply Special Unit price (Flat Rates). | - |
Fishing Equipment | Yes | If it exceeds the allowance apply Special Unit price (Flat Rates). | |
Golfing | Yes | If it exceeds the allowance apply Special Unit price (Flat Rates). | • Allow one golf set per passenger to be included in the allowance. • 2nd one or more to be charged as normal excess baggage charge |
Snow/Water Skiing | Yes | If it exceeds the allowance apply Special Unit price (Flat Rates). | - |
Surfboard/Windsurf | No Note: Exception please see remark |
If it exceeds the allowance apply Special Unit price (Flat Rates). | If traveling to / from Australia / New Zealand, only one surfboard is able to include in the baggage allowance. If it exceeds the allowance, Special Unit price (Flat Rates) is applied. In case a passenger makes a stopover in BKK, the passenger is still entitled for this privilege. If the ticket is purchased from TG Japan (Points of sales in Japan/TG document only ), one surfboard is free of charge only when it is transported to/from Denpasar Bali (DPS). In case a passenger makes a stopover in BKK, the passenger is still entitled for this privilege. |
Scuba Diving | Yes | If it exceeds the allowance apply Special Unit price (Flat Rates). | - |
AVIH (Dog or Cat carried as checked baggage with charges) | No | Collect charges in Special Unit price (Flat Rates). | Only Dog or Cat to be accepted to some destinations due to regulations of each countries. Not applicable for Aircraft A320 due to the compartment is not designed (from the manufacturer) to accommodate live animal. Not applicable for Aircraft A320 types. |
Sporting Firearms | Yes*** | If it exceeds the allowance apply Special Unit price (Flat Rates). | - |
One portable musical instrument | Yes Note : If the item not exceeding 100cm (39 inches) in length |
If it exceeds the allowance apply Special Unit price (Flat Rates). |
A : On TG Operating flights only
Generally, a common baggage provision, IATA Resolution 302, is applicable to IATA airline members (including THAI). The resolution regulates which carrier’s baggage rules apply when your journey and/or baggage checked portion comprised of two or more carriers (Interline baggage provision). The IATA Resolution 302 is considered in accordance with the IATA Traffic Conference Areas.
In order to facilitate the adjustment of fares, fees and other charges, IATA has divided the world into three main ‘Areas’. These Areas are called Area1, Area2 and Area3. They are regularly used in the interpretation of tariff rules and in the calculation of international air fares. Airlines sometimes refer to these areas as TC (Tariff Conference), TC1 (for Area1), TC2 (for Area2) and TC3 (for Area3).
Under each Area there are smaller ‘sub-areas’ or ‘regions’ which, in the IATA context, may have a different meaning from that generally implied by the geographical term.
Area 1 is composed of the whole of the Western Hemisphere.
Area 2 is Europe, Middle East and Africa.
Area 3 is composed of the whole of Asia and the neighboring islands (with the exception of the part included in TC2); Australia, New Zealand and neighboring islands and also the Pacific Islands (except those included in TC1).
Effective 01OCT14, if your travel involved a so called code shared flights, the carrier performing as the Marketing Carrier of the baggage checked portion determines the baggage rule, unless carrier publishes a rule stipulating that it will be the Operating Carrier.
In general, for passengers whose ultimate ticketed origin or destination is the United States and/or its territories, the baggage provisions selected at the beginning of the itinerary shall apply throughout the journey, regardless of stopovers.
If THAI baggage rule applies on your journey to the United States/US Territories, it is also THAI baggage rule applies on the return though you makes a stopover en-route.
In case of code-share flights that include a point in the United States/US Territories, the carrier performing as the marketing carrier determines the baggage rule.
If your journey involves multiple airline partners, please be aware that baggage rules may vary. The baggage rules that apply for your journey may be those of our partner airlines. In some cases, they may apply their own baggage rule regardless of the code-share rules and rules for both outbound and inbound portion of travel. You may be charged for check-baggage fee if your journey originates in the United States/US Territories. Please contact their ticketing/reservation agents and/or read more about their baggage allowance and fee policies through their websites for further advice.
The purpose of this determination is to establish the approach to interline baggage rule that air carriers should apply for tickets purchased on and after April 1, 2015, when participating in an interline itinerary issued on a single ticket, where the origin or ultimate destination is a point in Canada.
The agency determines that, for international itineraries involving multiple air carriers, to and from Canada, purchased on a single ticket issued on or after April 1, 2015, carriers should:
Interline Partner's Website Link of Baggage Policy
Note:
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Passengers are required to carry this type of baggage as carry-on, any installed batteries must be removed prior to check-in to completely deactivate all electronics features. Each passenger is allowed to hand carry one baggage at maximum length 56 cm (22 inches), width 45 cm (18 inches) and thickness 25 cm (10 inches). These dimensions include wheels, handles, and side pockets. Total weight of the carry-on baggage must not exceed 7 kg (15 lb.). The baggage that exceeds the conditions and dimensions above shall only be processed as checked baggage.
Thai Airways International Public Company Limited (THAI) reserved the right to refuse carriage of the baggage that exceeds the above conditions and dimensions as checked baggage if the installed lithium batteries are non removable type.
Dangerous Goods or Hazardous Material (HAZMAT) are items or articles or substances which are capable of posing a hazard to health, safety, property or the environment and classified as follows:
Remark:
Last update: June 2020
Alcohol | Top of page |
Alcohol Beverage - Contain in retail packaging. - Containing more than 24% but not more than 70% alcohol by volume. - Not exceeding 5 L in receptacles. - A total net quantity per person of 5L. - Must not exceed the local customs restrictions.* |
Checked Baggage: Allowed* Carry-on Baggage: Allowed* |
Weapons, Ammunition, Explosives | Top of page |
Electroshock Weapons Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc. are forbidden in carry-on baggage or checked baggage or on the person. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Fireworks and Sparklers All fireworks and sparkles containing explosives are forbidden. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Neutralizing Devices Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are forbidden on the person, in checked and carry-on baggage. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Ammunition for sporting purpose, securely packaged (in Div. 1.4S, UN 0012 or UN 0014 only) - Not exceeding 5 kg gross weight per person, for own use. - Allowances for more than one person must not be combined into one or more packages. - Additional approval from airport official is required in accordance with the announcement from the Civil Aviation Authority of Thailand for the carriage of firearms and ammunition B.E. 2561 for all boarding station within Thailand. https://bit.ly/2SbO65s |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Medical articles | Top of page |
Non-radioactive medical or toiletries Non-radioactive - The total net quantity of non-radioactive medicinal or toiletry articles and non-flammable, non-toxic aerosols in Division 2.2 must not exceed 2 kg or 2 L. - The net quantity of each single article must not exceed 0.5 kg or 0.5 L. - Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents . |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Oxygen or gaseous air bottles Oxygen or air Oxygen or air, gaseous, cylinders and liquid oxygen system required for medical use. Note: The empty scuba diving tanks is not subject to this restriction. |
passenger require supplementary oxygen, please contact reservation office or THAI Contact Center |
Non-infectious packed with small quantities of flammable liquid and must meet IATA DGR Special Provision A180 |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Insulated packagings containing refrigerated liquid nitrogen (dry shipper) - Fully absorbed in a porous material. - Containing only non-dangerous goods. |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Medical or clinical thermometer Medical or clinical - One (1) per person for personal use. - When in its protective case. |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Batteries & battery powered devices | Top of page |
Matches, safety (one small packet) or a small cigarette lighter - It does not contain unabsorbed liquid fuel, other than liquefied gas, - intended for use by an individual - When carried on the person. - Lighter fuel and lighter refills are not permitted on one's person or in checked or carry-on baggage. “Strike anywhere” matches, “Blue flame” or “Cigar” lighters or lighters powered by a lithium battery without a safety cap or means of protection against unintentional activation . |
Checked Baggage: Allowed on one's person Carry-on Baggage: Allowed on one's person |
Batteries, spare/loose, including lithium metal or lithium ion cells or batteries for portable electronic devices must be carried in carry-on baggage only: - For lithium metal batteries the lithium metal content must not exceed 2 g. or for lithium ion batteries the Watt-hour rating must not exceed 100 Wh. - Articles which have the primary purpose as a power source, e.g. power banks are considered as spare batteries. - These batteries must be individually protected to prevent short circuits. - Each person is limited to a maximum of 20 spare batteries. Note: 1) The total quantity of spare batteries or power banks with capacity not exceeding 100 Wh. and those with capacity between 100-160 Wh. must not exceed 20 pieces. 2) Batteries (Lithium) spare/loose with a Watt-hour rating exceeding 100 Wh. but not exceeding 160 Wh. * Watt Hours(wh) = Amp Hours (Ah) x Voltage (v) **An undetermined type and/or watt-hour rating batteries and damaged or recalled batteries, including when in a device are forbidden for both checked baggage and Carry-on Baggage. |
Checked Baggage: Forbidden Carry-on Baggage: Allowed*,** |
Smart Baggage - Non-removable batteries. Batteries must contain no more than 0.3 g lithium metal or for lithium ion must not exceed 2.7 Wh. - Removable batteries. Batteries must be removed if baggage is to be checked in. the removed batteries must be carried in the cabin. - Baggage with installed lithium batteries (Smart baggage) non-removable batteries exceeding 0.3 g lithium metal or 2.7 Wh or unidentified lithium contents/power rating lithium batteries installed in baggage are not allowed. - Baggage with installed lithium batteries (Smart baggage) non-removable batteries exceeding 0.3 g lithium metal or 2.7 Wh or unidentified lithium contents/power rating lithium batteries installed in baggage are not allowed. |
Checked Baggage: Allowed Carry-on Baggage: Allowed with approval required* |
Lithium batteries, spare/loose A Watt-hour rating exceeding 100 Wh. but not exceeding 160 Wh. or with a lithium metal content exceeding 2 g - for consumer electronic devices - A lithium metal content not exceeding 8 g for PMED only. - Maximum of two (2) spare batteries in carry-on baggage. - These batteries must be individually protected to prevent short circuits. Note: The total quantity of spare batteries or power banks with capacity not exceeding 100 Wh. (item 5.) and those with capacity between 100-160 Wh. (item 21.) must not exceed 20 pieces. * Watt Hours(wh) = Amp Hours (Ah) x Voltage (v) |
Checked Baggage: Forbidden Carry-on Baggage: Allowed with approval required |
Lithium Batteries: Portable electronic devices (PED) containing lithium metal or lithium ion cells or batteries Lithium Batteries: Portable electronic devices (PED) containing lithium metal or lithium ion cells or batteries including medical devices such as the portable oxygen concentrators (POC)* and consumer electronics such as cameras, mobile phones, laptops and tablets when carried by passengers or crew for personal use: - For lithium metal batteries the lithium metal content must not exceed 2 g or for lithium ion batteries the Watt-hour rating must not exceed 100 Wh. - Devices in checked baggage must be completely switched off and must be protected from damage. - Each person is limited to a maximum of 15 PED. - Baggage equipped with a lithium battery, other than lithium button cells, the battery must be removable. If offered as checked baggage the battery must be removed and carried in the cabin. Note: The POC model shall meet one of the following acceptance criteria: 1. the POC bear manufacturer's label which is indicating with the following statement in red lettering "The manufacturer of this POC has determines this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board the aircraft"; or 2. the POC model which previously approved in FAA SFAR 106. For more information please visit; https://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Lithium batteries: Security-type equipment equipment containing lithium batteries can only be accepted with the prior agreement of THAI. |
Checked Baggage: Allowed with approval required Carry-on Baggage: Forbidden |
E - Cigarettes (including e-cigars, e-pipes, other personal vaporizers) containing batteries must be individually protected to prevent accidental activation. - The vaporizers and related products are illegal to bring into The Kingdom of Thailand. https://bit.ly/2SeheJU - The quantity limitation must be combined with others portable electronic devices (PED); each person is limited to a maximum of 15 PED. |
Checked Baggage: Forbidden Carry-on Baggage: Allowed |
Lithium battery-powered electronic devices. Lithium ion batteries for portable and medical electronic devices: - A Watt-hour rating exceeding 100 Wh. but not exceeding 160 Wh. - For portable medical electronic devices only, lithium metal batteries with a lithium metal content exceeding 2 g but not exceeding 8 g. - Devices in checked baggage must be completely switched off and must be protected from damage. * Watt Hours(wh) = Amp Hours (Ah) x Voltage (v) |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Permeation devices, must meet IATA DGR special provision A41 |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Portable electronic devices containing non-spillable batteries - The batteries must meet A67 and must be 12 V or less and 100 Wh. or less. - A maximum of 2 spare batteries may be carried. |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Powerbanks - Below or equivalent 100 Wh for personal use only. maximum of 20 per passenger; - Between 100-160 Wh maximum of 2 per passenger and required airline approval*; - Over 160 Wh is forbidden** * Watt Hours(wh) = Amp Hours (Ah) x Voltage (v) |
Checked Baggage: Forbidden Carry-on Baggage: Allowed*/** |
Radioisotopic cardiac pacemakers :or other devices - Powered by lithium batteries. - Implanted into a person or fitted externally. |
Checked Baggage: Allowed on one's person Carry-on Baggage: Allowed on one's person |
Damaged or recalled batteries, including when in a device | Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Cartridges, bottles, aerosols of compressed air |
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Non-flammable and non-toxic aerosols for sports or home use. Non-radioactive medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes, alcohol-based (70% max.) hand sanitizer and medicines containing alcohol; and Non-flammable, non-toxic aerosols in Division 2.2, with no subsidiary hazard, for sporting or home use - The total net quantity of non-radioactive medicinal or toiletry articles and non-flammable, non-toxic aerosols in Division 2.2 must not exceed 2 kg or 2 L. - The net quantity of each single article must not exceed 0.5 kg or 0.5 L. - Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents. |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Gas cartridges, small and non-flammable - Containing carbon dioxide or other suitable gas in Division 2.2. - Up to two (2) small cartridges fitted into a self-inflating safety device such as a life jacket or vest. - Not more than one (1) device per passenger and up to two (2) spare small cartridges per person. - Not more than four (4) cartridges up to 50 mL water capacity for other devices. |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Allowed with approval required* |
Curling irons containing a hydrocarbon gas Curling - Up to one (1) per passenger or crew-member. - The safety cover is securely fitted over the heating element. - This curler must not be used on board the aircraft during the flight. - Gas refills/spares are forbidden |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Avalanche rescue backpack - One (1) per person. - Containing cartridges of compressed gas in Div. 2.2. - May also be equipped with a pyrotechnic trigger mechanism containing not more than 200 mg net of Div. 1.4S. - The backpack must be packed in such a manner that it cannot be accidentally activated. - The airbags within the backpacks must be fitted with pressure relief valves. - Advance arrangement required (7 working days). |
Checked Baggage: Allowed Carry-on Baggage: Allowed with approval required* |
Avalanche rescue backpack - One (1) per person. - Containing cartridges of compressed gas in Div. 2.2. - May also be equipped with a pyrotechnic trigger mechanism containing not more than 200 mg net of Div. 1.4S. - The backpack must be packed in such a manner that it cannot be accidentally activated. - The airbags within the backpacks must be fitted with pressure relief valves. - Advance arrangement required (7 working days). |
Checked Baggage: Allowed Carry-on Baggage: Allowed with approval required* |
Containing fuel, powering portable electronic devices (PED), for example cameras, cellular phones, laptop computers and camcorders. | Checked Baggage: Forbidden Carry-on Baggage: Allowed with approval required* |
Fuel cells or internal combustion engines - Must meet IATA Standard, Special provision: A70 - The engines must be fuel free. |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Camping Camping stoves and fuel containers that have contained a flammable liquid fuel with empty fuel tank and/or fuel container. |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Forbidden |
Fuel cells cartridge, spare For portable electronic devices. |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Gas cylinders, non-flammable, non-toxic worn for the operation of mechanical limbs. Also, spare cylinders of a similar size if required to ensure an adequate supply for the duration of the journey. |
Checked Baggage: Allowed Carry-on Baggage: Allowed |
Dispositis for scientific, professional or other use | Top of page |
Chemical powder/solution for personal use or commercial use, except specified in the list of allowable items. | Forbidden |
Heating - Self Heating Meals, food and beverages containing a flame less ration heater or meals ready to eat (MRE). |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Heat producing articles such as underwater torches (diving lamps) and soldering irons. |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Allowed with approval required* |
Equipment for Monitoring Chemical Agents - When carried by staff members of the Organization for the Prohibition of Chemical Weapons on official travel. - Advance arrangement required (7 working days). |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Allowed with approval required* |
Safety case, cases, money bag Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, except as provided in table below are totally forbidden. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Dry ice Dry (carbon dioxide, solid) - not exceeding 2.5 kg per person - When used to pack perishables not subject to these Regulations - in checked or carry-on baggage - the baggage (package) permits the release of carbon dioxide gas. Checked baggage must be marked “dry ice” or “carbon dioxide, solid” and with the net weight of dry ice or an indication that there is 2.5 kg or less dry ice. |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Allowed with approval required* |
Thermometer, medical or clinical, which contains mercury - One (1) per person for personal use. - When in its protective case. |
Checked Baggage: Allowed Carry-on Baggage: Forbidden |
Thermometer or barometer, mercury filled carried by a representative of a government weather bureau or similar official agency. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden * Approval required |
Lithium Batteries: Security-type equipment containing lithium batteries |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Forbidden |
Travel devices other than those intended for people with reduced mobility |
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Personal motorized vehicles Self-balancing personal transportation devices, small vehicle, e-skate, e-skateboard or other similar devices powered by lithium batteries and its accessories. |
Checked Baggage: Forbidden Carry-on Baggage: Forbidden |
Battery powered wheelchairs & mobility aids | Top of page |
Mobility aids: lithium-ion batteries Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries The lithium batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Note: Spillable batteries have a number of openings on top where a liquid electrolyte (corrosive) is poured in to maintain the chemical reactions required to generate electrical energy. Battery-powered wheelchairs or other similar mobility devices with lithium ion batteries where the battery is specifically designed to be removed, the battery must be carried in the cabin |
Checked Baggage: Allowed with approval required* Carry-on Baggage: Forbidden |
Mobility aids with waterproof battery Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries or with batteries which comply with IATA DGR Special Provision A123 or A199 - Have an absorbed electrolyte (AGM, absorbed glass mat, gel battery, gel cell, sealed lead-acid (SLS), dry and dry cell). - Do not leak any electrolyte or liquid even if the battery case is ruptured or cracked. - The batteries must be capable of passing certain vibration and pressure differential tests. * Note: Examples of batteries complying with special provision A123 and A199 are: alkali-manganese, zinc-carbon, nickel-cadmium and nickel-metal hydride batteries. |
Checked Baggage: : Allowed with approval required* Carry-on Baggage: Forbidden |
If you arrive at your destination without your checked baggage, rest assured that we’ll do everything we can to assist and have your baggage delivered to you as soon as possible.
If your baggage was damaged during a flight, bring it to the TG baggage service immediately after arrival. All damages have to be reviewed and evaluated by the baggage service office personnel. When you have reported the damaged baggage, the airport representative will give you a Property Irregularity Report (PIR). This is a unique file reference, connected to your baggage, and you must be sure that you receive a copy of the Property Irregularity Report.
Depending on the damages of your baggage, it will be repaired or compensated by deducting depreciation. TG will help you repair or exchange your damaged bag. The registration to TG baggage support is considered a written claim and needs to be registered within seven days since the arrival date.
TG' s liability, along with other airlines, is limited in accordance with the Montreal Convention. TG's liability is limited to 1288 SDR (Special Drawing Rights = a currency exchange rate that may vary) per customer for checked and unchecked baggage, which is why it may be to your advantage to contact your insurance company for reimbursement.
Please do not include valuables or electronic items, important documents or money in your checked baggage. Fragile or perishable items, congenital medicine should not be carried in checked baggage as well. Please read Contract of Carriage.
If you’ve purchased a travel insurance policy to cover your recent travel, you can consider making a claim against your travel insurance policy, which may provide you with a more comprehensive insurance coverage
Immediately after dropping off your baggage at either the check-in counters or self bag drop kiosks, then you can search where your baggage is located throughout your journey.
Remark : Baggage tracking data are originating from airports and baggage handlers, thus we cannot guarantee that the information is fully correct and complete. Information is given to you as-is and cannot be used to found any claims. Please contact ground staff at the arrival airport for more details.
THAI passengers who have already checked in via Self Service Check-in (Internet/THAI Mobile Application or Self Service Kiosk) by receiving a Mobile Boardingpass or a Confirm Receipt can load baggage at a dedicated Bag Drop at all airports.
For Bangkok International Airport, THAI has provided Bag Drop counters at Row C for domestic passengers and Row H-J for international passengers. In addition, passengers can also load baggage by yourselvesat Self Bag Drop counters at counter D1 and D2, after printing baggage tags from Self Service Kiosks. The operating hours are from 04:30-23:30hrs daily.
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