Thai Airways International Public Company Limited (THAI) operates normal flights to Fukuoka, Japan and waives fees for ticketing changes.

 

Due to the earthquake at Kyushu Island, Japan, causing destruction and difficulty for THAI passengers traveling to and from Fukuoka, THAI is waiving fees for ticket changes during this period. Fees are waived for passengers holding THAI tickets issued from Thailand before 15 April 2016 for the round trip route Bangkok-Fukuoka-Bangkok, including THAI domestic tickets that are part of the Bangkok-Fukuoka-Bangkok itinerary.

 

1. Fees are waived for passengers who have already used part of their tickets, but are not able to return on the pre-booked flight. Passengers may change the date of their return flight in the same class of service. However, the return date must be before the expiry date of the ticket.

2. Fees are waived for passengers holding the complete unused ticket itinerary with travel date booked within 30 April 2016. Passengers may change the travel date one (1) time for the same class of travel and follow the same conditions as specified on the tickets.

3. Passengers requiring route change may change to Tokyo, Osaka, or Nagoya with no fees applied. However, passengers must pay the difference in ticket fares and associated taxes.

 

For additional information or ticket change inquiry, passengers may contact THAI Contact Center at +66(0)2-356-1111 or THAI sales offices in Fukuoka, Japan at +81 (0) 570-064-015

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      Thai Airways International Contingency Plan For Lengthy Tarmac Delays

      Thai Airways International (“THAI”) fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays as required.  In the event of a lengthy tarmac delay affecting THAI’s scheduled and charter international flights that depart from or arrive at a U.S. airport, our contingency plan is as follows:
      •  1.  THAI will not allow its aircraft to remain on the tarmac at a U.S. airport for more than four hours before permitting passengers to deplane unless:
      •    - the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
      •    - air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations. 

      • 2.  For all flights covered by this Plan, THAI will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

      • 3.  For all flights covered by this Plan, THAI will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

      • 4.  Passengers on the delayed flight will be notified of the delay every 30 minutes while the aircraft is delayed, including the reasons for any tarmac delay if they are known.  Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

      • 5.  THAI will make sufficient resources available to implement this Plan.

      • 6.  THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.