FAQs
On Ground FAQs
International flights:Check-in counters open daily between 04:30 am – 01:00 am on the following day and each flight will be closed 40 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.
Domestic flights:Check-in counters open daily between 04:30 am – 22:30 am and each flight will be closed 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.
Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.
Please use entrance #2 to access THAI check-in counters for Domestic flights at row C.
International flights: Your passport with visa (if required at the destination) and your ticket are required.
Domestic flights: Only your ticket and I.D. card (Identification card) or passport (for foreigner) are required. In case of child with no I.D. card, please provide student I.D. card or house registration or birth certification.
Please present your Royal Orchid Plus card upon check-in, if you want credit for frequent flyer miles.
International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions, fireworks and powerbank in checked or unchecked (carry-on) luggage.
In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.
THAI Royal First Class, Royal Silk Class passengers, Star Alliance First Class & Business Class passengers and Star Alliance Gold passengers flying on any Star Alliance flights are entitled to use THAI lounges at Suvarnabhumi Airport where they can relax or work while waiting for their flights to depart.
There are seven locations for THAI Departure Lounges. All international lounges are on the 3rd floor while domestic lounge is on the 2nd floor.
Royal First Lounge at concourse D has been allocated for First Class passengers with the capacity to accommodate 80 passengers at one time. Facilities include A-la-Carte dining room, private corners, slumber rooms, Wi-Fi internet and shower suites.
Four Royal Silk Lounges are located on 3rd floor of concourses D, C and E. In addition, the Royal Orchid Lounge at concourse E, with separate areas for First Class and Business Class passengers of THAI, Star Alliance carriers and Star Alliance Gold passengers departing on any of Star Alliance carriers or customer airlines. Facilities include buffet corner, snack and refreshment bar, Wi-Fi internet and shower facilities.
Domestic passengers may enjoy THAI Royal Silk Lounge located on 2nd floor, concourse A. Facilities include food corner, snack and non-alcoholic refreshment bar, Wi-Fi internet.
Our Royal Orchid Spa at concourse D, Level 3 which has neck-shoulder and foot massage primarily caters to Royal First and Royal Silk class passengers. Particular for Royal First class passenger, THAI provides with a full range of treatments, including our highlight three Spa Suites with Jacuzzi and tropical rainfall where passengers can relax in a tranquil atmosphere.
Remark:
• Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and our Royal Orchid Lounge at Concourse C and E.
• Star Alliance Gold and Star Alliance Paid Membership departing on Thai Smile flights are not eligible to access any of THAI’s lounges
All departing passengers should enter level 4 as check-in counters are located there.
International Flights
• Royal First Class passengers should enter Entrance 1 for check-in at the Royal First check-in lounge. Royal First Class passengers shall be escorted by the staff from curbside through all services.
• Royal Silk Class passengers and ROP Platinum cardholders should enter Entrance 1 for sit-down check-in service at Row A.
• Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
• Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in service at Row D.
• Premium Economy / Economy Class passengers should enter Entrance 4 for common check-in at Row H and J.
Self-service check-in kiosk and Internet check-in for THAI international flights
• Self-service check-in kiosks for international flights located at Row H and J
• Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row H and J
Domestic Flights
• Royal Silk Class passengers should enter Entrance 2 for dedicated check-in service at Row B.
• Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
• Economy Class passengers should enter Entrance 2 for common check-in at Row C
• Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in at Row C.
Self-service check-in kiosk and Internet check-in for THAI domestic flights
• Self-service check-in kiosks for international flights located at Row D
• Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row C
Before You Fly FAQs
THAI no longer requires that you reconfirm your flight but please contact THAI to cancel your reservation if your travel plans change. Many airlines still require reconfirmation. If your journey includes a portion on another airline you may have to reconfirm onward journeys at least 72 hours before departure.
The following information are as guideline.
ETK means Electronic Ticket Number.
Booking Reference means Reservation Code.
Fare Basis means Fare Type.
Flight means Airline and Flight.
CL and DATE means Class and Date.
DEP means Departure Time.
NVB – NVA means Ticket Validity.
NVB: Not Valid Before.
NVA: Not Valid After.
ST means Reservation Status which are;
OK means You are confirmed on this flight.
NS means No Seat. This refers to an infant not occupying a seat.
Standard special meal can be requested on international flights not less than 48hrs before flight departure.
Child meal can be requested on international flights not less than 48hrs before flight departure.
Infant meal can be requested on international flights not less than 48hrs before flight departure.
A child,5-11 years of age,travelling alone is designated an Unaccompanied Minor and will be escorted by THAI personnel, looked after during a flight, and met on arrival, provided the parent has completed the necessary documents prior to the flight and copy of these documents is required to present at check-in counter. An unaccompanied minor handling fee will be charged for international flights.
Please contact the local THAI city office to make reservations and request a special assistance & handling form for unaccompanied minors. More details can be found in TRAVEL GUIDE in Unaccompanied Minors section.
NOTE: For passenger age between 12-17 traveling alone and needs this special assistance, please contact THAI office for reservation and ticket issuance.
Please request them in advance. Infant passengers are entitled to a baby bassinet on international sectors with the condition their weight is not over 10 kg, height over 67 cm and age less than six months old. They can be attached to bulkhead anchors. Parents can use their own baby car seat provided it has been certified by the government of manufacturer's country and provided the infant is flying on a child's fare ticket. Diapers are not available onboard. However, there are diaper changing boards in the toilets (except economy class on aircraft type B737-400, business class on aircraft type B787-9, first class on aircraft type B747-400 and Airbus A380-800)
For the flight To and From all destinations, except Canada and U.S.A.
The luggage allowance for Royal First Class is 50 kg (110 pounds); for Royal Silk Class: 40 kg (88 pounds) and for Premium Economy : 40 kg (88 pounds) and Economy Class passengers: 30 kg (66 pounds) except RBD L: 20kg (44 pound)
• Royal Orchid Plus Gold Card Members are entitled to check an additional 20 kg (44 lbs.).
• Royal Orchid Plus Silver Card Members can check an additional 10 kg (22 lbs.) of luggage.
• Infants (not occupying a seat) are allowed 10 kg (22 lbs.) excluding one fully-collapsible child stroller,pushchair, or infant carrying basket.
Except
Thai Smile flights allowed 30kgs for premium Economy and 20kgs for Economy classes For travel to/from Canada and the U.S.A., the following regulations apply to pieces of checked baggage. The sum of the threedimensions (length + height + width) for each piece cannot exceed 158 cm (62 inches).
The maximum weight per piece is 32 kg (70 lbs.) for Royal First and Royal Silk Class and 23 kg (50 lbs.) per piece for Economy Premium and Economy Class.
• A child(2-11 years) occupying a seat is entitled to the same free luggage as an adult passengers.
• An infant (not occupying seat) is entitled to one piece of checked luggage, the sum of whose three
&bull dimensions does not exceed 115 cm (45 inches) at maximum weight of 23 kg. Plus one fully-collapsible child stroller or pushchair or infant-carrying basket.
Note : Frequent Flyer Gold Members are permitted to 1 extra piece in any class of services. Important Notice If your journey involves multiple airline partners, please be aware that baggage rules may vary. In case of code-share flights, the carrier performing as the Most Significant Carrier (MSC) determines the baggage rule, will be the Marketing Carrier unless that carrier publishes a rule stipulating that it will be the Operating Carrier. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/ reservation agent for further advice.
Important Notice
If your journey involves multiple airline partners, please be aware that baggage rules may vary. In case of code-share flights, the carrier performing as the Most Significant Carrier (MSC) determines the baggage rule, will be the Marketing Carrier unless that carrier publishes a rule stipulating that it will be the Operating Carrier. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/ reservation agent for further advice.
Yes, passengers are required to carry this type of baggage with conditions. More details can be found in Baggage Policy.
Each passenger may hand-carry one piece of luggage the sum of whose dimensions (length+ height + width) does not exceed 115 cm (56 + 46 + 25 cm) (44.85 inches, i.e. 21.5 x 18 x 9.75 inches) and which does not weigh more than 7 kg (15.4 lbs). Pieces exceeding these dimensions must be checked in at the Check-in counter prior to departure. A woman is allowed to carry a purse as well.
THAI's Special Unit Officers are stationed at various points around the Departure Hall to aid passengers needing special assistance. Wheelchairs are available. THAI also provides escorts to the airplane for passengers in need of assistance such as, Unaccompanied Minors, young passengers, medical cases. More details can be found in TRAVEL INFORMATION
Advance seat assignments are not applicable on domestic flights in all class of services.
You can change your domestic flight (TG operated flight only) and International flight (originating from Thailand, Singapore, China, Japan, Korea, Sweden, United Kingdom, Denmark, Norway and Bangladesh) online at least 6 hours before departure. Before you proceed, just a friendly reminder
- 1. Online rebooking is eligible for Ticket which made payment via thaiairways.com only
- 2. Flight/ date/ cabin class change is allowed according to fare rules
- 3. If you’re traveling with a companion, changes will apply to all passengers in this booking.
- 4. Change fee and additional fare (if any) are applicable per passenger for change flights/date, please click "Manage my booking" and select "Modify flights"
- 5. Residual Value is not permitted
Please kindly contact our THAI OFFICE in the city where your journey commences for ticket amendment.
Group booking rates are not applicable through website. They can be arranged at THAI city sales offices only.
The ticket upgrade can be done upon the terms and conditions of the ticket fare type which you have selected during the booking process.
Yes, please see the details in Baggage Policy Page. Pet in passenger cabin not accepted on TG flights.
Online seat reservation is possible until 48 hours before departure of your flight while booking or Manage My Booking. For booking less than 48 hours seat assignment can be done at check-in counter on the travelling date or within 24 hours you might do ICHECK-IN.
Cash receipts can be requested at THAI offices within 30 days after ticket is issued or online receipt could be requested.
You can make payment with the following payment options:
- Credit card: Visa card and MasterCard for worldwide journey
JCB, American Express, UnionPay and UATP for journey starting on some countries
Note: For journey departs from/within Thailand, 12 currencies, AUD, CHF, CNY, DKK, EUR, GBP, HKD, NOK, NZD, SEK, SGD, USD are accepted - Debit card: Visa and MasterCard worldwide journey
- Direct payment : China pay, Alipay for journey starting from China
Bank Direct Debit: For journey starting from Thailand - Pay at THAI office: You must contact THAI office in the country where the journey commences (Except Thailand) within 72 hours after booking has been made otherwise system automatically cancel the booking.
- Paypal: A worldwide online payments system that supports online money transfers
The following payment options applying for journey with TG flight(s) within/departs Thailand and internet protocol (IP) has been registered in Thailand only
- ATM: Siam Commercial Bank, Thai Military Bank, Krung Thai Bank, Kasikorn Bank, Bangkok Bank and Bank of Ayudhya, Thanachart Bank
- Over the Counter
Counter Service: Pay at counter service booth countrywide
Others
- LINEPay
- WeChatPay
- SAMSUNG Pay
Note : The availability of the individual payment options varies depending on the country , date before departure, fare amount and currency .
| Payment Channel | Accepted Type | Limitation | Required info for payment | Passenger will receive |
|---|---|---|---|---|
| Credit/ Debit Card |  |
A payment must be made at least 6 hours before departure. | Card Information |
|
| Bank Direct Debit |  |
A payment must be made at least 6 hours before departure. * Fare not over THB 100,000 per booking |
Pay code |
|
| Over the Counter |  |
A payment must be made at least 24 hours after reservation completed. However, reservation must be made 2 days before departure.
*Fare not over THB 30,000 per booking |
Pay code (Ref1) and Purchase ID (Ref 2) |
|
| Banks ATM |  |
A payment must be made at least 48 hours after reservation completed and before departure * Fare not over THB 100,000 per booking |
Pay code |
|
| Counter Service |
A payment must be made at least 48 hours after reservation completed. However, reservation must be made 2 days before departure. *Fare not over THB 60,000 per booking |
Pay code |
|
|
| UnionPay |  |
A payment must be made at least 6 hours before departure. | - |
|
| Alipay |
 |
A payment must be made at least 6 hours before departure. | - |
|
| PayPal |
 |
A payment must be made at least 6 hours before departure. | - |
|
| Wechat Pay |
 |
A payment must be made at least 6 hours before departure. | - |
|
| Samsung Pay |
A payment must be made at least 6 hours before departure. | - |
|
|
| Line Pay |
 |
A payment must be made at least 6 hours before departure. | - |
|
| Visa/ Mastecard QR |
 |
A payment must be made at least 6 hours before departure. | - |
|
Yes, you can purchase tickets for another person from THAI website. Our online booking facility does not require the card holder to be the passenger or a member of the travelling party. However, THAI reserves the right to ask to show the credit card in case of verification is required.
Internet Check-in FAQs
This service is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights
It’s very simple. Just select iCheck-inand identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, Internet check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.
Yes, the Internet Check-in is available from 24 hours up to 1 hour before flight schedule departure time.
Electronic ticketed only.
Multiple passengers check-in is available (individual and group), maximum 99 passengers in the same or different booking code.
- After passengers check in their flight, information of special meals (in case that you have submited your requests prior), seat number,baggage allowance will be displayed.
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country
Internet Check-in cannot allow to the passenger who specifies their requirements such as special assistance at the airport; wheelchairs, medical attention, children travelling alone, including passenger travels with sport equipment, passenger travels with pets and passenger travels with overweight/size baggage.
Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.
Besides, your THAI return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if your connecting flight is on another airline, a seat change is not allowed.
For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes.
Yes, you are allowed to update your Frequent Flyer by selecting your frequent flyer airline , enter number and select to save.
Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code.
- For all Domestic flights (in Thailand), you are allowed to print your boarding pass with A4 size paper from home. Besides, the Mobile Boarding Pass and Passbook (applicable only for Apple mobile devices) are also applicable when you travel to domestic flight depart from BKK, CNX, HKT providing the purchase of electronic tickets is not made via web or telephone sale.
- Please present your boarding pass, baggage, ID card or passport along with credit/debit card used to purchase this ticket(if applicable) at THAI bag drop counter (Bangkok International Airport Counter C1) at least 45 minutes before flight departure.
- If you are unable to print your boarding pass, please contact THAI bag drop counter at the respective airports for issuing your boarding pass.
- If you have no baggage to register, please proceed directly to the boarding gate and present your ID card or passport to THAI staff at the boarding gate.
From now on, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
• Please present your travel documents, boarding pass or mobile boarding pass and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1-J5/H1-H5) at least 60 minutes prior to your flight departure.
• If you cannot print your own boarding pass, please contact THAI Internet Check-in counter at the respective airports for boarding pass issuance and travel documents verification.
International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions,and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.
THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage id card
In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than one hour prior to departure.
Your assigned seating may be released for other passengers.
1. If you are the credit card owner, and had used your card to purchase a ticket yourself, the documents required to be presented during check-in are: your itinerary receipt, photo ID or passport, and the credit card used for the purchase.
2. If the travelling passenger is not the credit card owner, the documents required during check-in include; the new itinerary receipt (for details, see Regulations), and photo ID or passport.
Kiosk Check-in FAQs
Self Check -in kiosks provide automated check-in service for more ease and convenience with no need to queue at check-in counters when flying with THAI on domestic routes, departing from Bangkok on international travel and at selected airports worldwide. Simply follow the kiosk prompts, enter the required information and receive your boarding pass.
Select or change seats up to12 hours prior to flight departure
Conveniently leave checked bags at dedicated THAI BAG–DROP counters
Select THAI on the opening screen, followed by your preferred language. Identify yourself by selecting one of 5 methods:- Booking reference,- E-ticket number, Frequent flyer number Passport or Boarding pass barcode then follow the remaining steps until you receive your boarding pass.
Those who require special airport service or assistance such as wheelchairs, medical attention, children travelling alone, or those travelling with sports equipment, pets or overweight/oversize baggage are not able to use this automated service.
At selected airports, baggage tags are also printed by the kiosk. Follow the instructions on attaching tags to your baggage then leave bags at BAG DROP counters.
Bangkok Suvarnabhumi , London Heathrow, Frankfurt, Cophenhagen and Tokyo Narita. as of 02 June 2016.
Internet check-in @ www.thaiairways.com
THAI Mobile Application
Mobile Check-in FAQs
With The Mobile Check-in service, use your internet-enabled mobile phone, simply check-in for your flights from THAI Mobile Application or https://m.thaiairways.com. Just select Check-in and identify yourself by entering your last name, combined with confirmed booking reference, electronic ticket number or Frequent Flyer number. Then continue, the systems will immediate process to check-in for you. Additionally, this Mobile
All passengers holding e-Tickets except passengers requiring special assistance at the airport.
Mobile Check-in is available from 24-1 hours prior to your flight departure.
You can check-in for individual and multiple passengers, maximum 99 passengers in the same and different booking code.
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country
The Mobile Boarding Pass and Passbook (applicable only on Apple mobile devices) is the electronic boarding pass containing a 2D barcode, used to replace an original boarding pass. Recently, the mobile boarding pass and passbook are available for passenger holding an electronic ticket which is not purchased via web or telephone sale, traveling to domestic flights depart from Bangkok, Phuket, Chiang Mai.
Beside, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
You have to retrieve the mobile boarding pass from your mobile phone and make sure the entire barcode is visible to be scanned. Then present it at any checkpoints at the airport.
You can present your travel documents, mobile boarding pass or Passbook and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1/J2, Domestic at Counter C15) at least 60 minutes prior to your flight departure.
You do not need to check-in again at the airport. Just contact the THAI mobile check-in counter and provide your flight information and your boarding pass will be printed. If you have already proceeded to the security checkpoint, you can contact THAI Royal Silk Lounge (business class) or boarding gate for printing your boarding pass replacement.
Royal Orchid Holidays FAQs
We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.
If you are having a problem booking online, please email to us at roh.customerservices@thaiairways.com
Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com
Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com
Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.
The rates shown on the website/system is average nightly rate, per room, for each room category displayed.
Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.
All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.
You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.
Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.
All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.
You cannot change your booking. Please cancel the original booking and book a new one.
Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.
Booking online can be paid via credit card only. No other method of payment can use at the moment.
You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.
No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and your issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.
Please send your request to roh.customerservices@thaiairways.com within 30 days after the booking is made.
Royal Orchid Plus FAQs
No, you must be enrolled in the program prior to flight departure, or when using the services of Travel Partners that are eligible for mileage accrual.
Click here to enroll instantly.
Yes, ROP enrollment forms are available on every THAI flight. We will send enrollment form which are filled by passengers to ROP department.
Enrollment forms are available at all THAI offices world-wide.
Please allow up to 3 weeks for your enrollment to be processed.
· By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or
with hotel and car rental partners helps to ensure automatic mileage credit.
· Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly
included in your reservation.
Yes, tickets and boarding passes should be kept until the miles appear in your account.
For the FAQ “What do I do when miles are not automatically credited to my account?”
Please change to the following.
For flights with THAI that are not credited within 3 days after the flight date you can submit an online claim by accessing your account using your membership number and PIN, then go to Mileage Management.
For flights with Star Alliance airlines that are not credited within 14 days after the flight date you can also submit an online claim at Mileage Management.
If your online claim is not successful you can then claim by:
Scan the boarding pass and e-ticket and send by email to ropsvc@thaiairways.com and include your membership number.
Send the boarding pass and e-ticket by fax to +66 (0) 2545 3300 and include your membership number.
For claims with hotel and car rental partners, these can also be submitted online or with the partner. Visit Earn Miles for complete details.
There are reasons, most of which can be easily avoided or explained.
• Always quote your membership number at reservations and present your card at check-in.
• Check that you name and membership number on your flight boarding pass or travel partner receipt are identical to the information on your Royal Orchid Plus card. If there are any errors, miles will not automatically be credited to your account.
• If you have changed your flight time or date and not informed reservations or presented your card at check-in, again miles will not be credited automatically.
• Award travel does not accrue miles.
• Some discounted Economy Class fares on Star Alliance and partner airlines are not eligible for mileage accrual. Check with the airline you are flying with if miles are earned. • Miles earned with partner hotel stays or car rentals are determined by the paid rate. Again check with the partner if your paid rate will earn miles.
Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.
Yes, Qualifying Miles that determine membership status are earned on THAI and Star Alliance operated flights. The number of Qualifying Miles is determined by the paid fare and/ or distance or sector flown.
Qualifying Miles earned with THAI and Star Alliance operated flights determines Royal Orchid Plus membership status - Member, Silver or Gold. See Status & Benefits on our home page for full details.
| First Class | 150% of actual miles flown |
| Business Class | 125% of actual miles flown |
| Premium Economy Class | 110% of actual miles flown |
| Economy Class | 100% of actual miles flown |
Discounted Economy Class fares in booking class G earns 50% of actual miles flown and on international flights in V / W classes 25% of actual miles are earned. Discounted fares on Star Alliance airlines may also earn reduced mileage, or may not be eligible for mileage accrual.
Yes, these can be replaced by contacting the Members Service Centre in Bangkok, your local THAI office or by sending your replacement request to ropsvc@thaiairways.com
Selected Awards can be redeemed instantly at Redeeming Miles.
• THAI Air Awards within Thailand
• THAI Air Awards
• International (Departure from Bangkok only)
• Hotel Stay Awards
• Promotional Awards
Contact THAI reservations world-wide to redeem:
• Air Awards and Mileage Upgrade Awards for international travel
As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
When redeeming for another person, including family members, they must be one of your Award Nominees.
Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to a service fee.
Fees are payable in Baht in Thailand and US Dollar in all other countries.
Award Nominee fees are waived for Gold status members.
Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.
Yes, the same mileage is required for children's Award tickets as they earn the same miles as adults for paid flights.
If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.
Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.
Air Awards
• Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes.
• Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.
• No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.
• Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.
Mileage Upgrade Awards
• Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
• Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
• Upgrade Awards can also be redeemed or selected Star Alliance Airlines. Hotel Awards
• Once issued, no changes can be made to a Hotel Award
Certificates
• Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.
• Lost or stolen tickets international tickets or Hotel Award Certificates can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.
• Lost or stolen Air Award tickets within Thailand cannot be replaced under any circumstance.
Online purchasing Excess Baggage allowance
Prices Online purchasing Excess Baggage allowance will be applied on table of the rates per kilogram below.
| Between/and | Purchased | Currency | To Zone 1 | To Zone 2 | To Zone 3 | To Zone 4 | To Zone 5 |
|---|---|---|---|---|---|---|---|
| Bangkok | Online | USD | 11 | 13 | 36 | 40 | 63 |
| From Zone 1 | Online | USD | 11 | 13 | 36 | 40 | 63 |
| From Zone 2 | Online | USD | 13 | 36 | 40 | 50 | 63 |
| From Zone 3 | Online | USD | 36 | 40 | 50 | 54 | 63 |
| From Zone 4 | Online | USD | 40 | 50 | 54 | 63 | 63 |
| From Zone 5 | Online | USD | 63 | 63 | 63 | 63 | 63 |
| Zone 1 |
Bangladesh, Cambodia, China(KMG), Laos, Malaysia, Myanmar, Singapore, Thailand and TG Domestic Sectors in Thailand, Vietnam, Between Hong Kong(HKG) and Taipei(TPE), Between Taipei(TPE) and Seoul(SEL), Between Karachi (KHI) and Muscat (MCT) |
|---|---|
| Zone 2 |
China(BJS, SHA, CTU, CAN, XMN), Hong Kong, India, Indonesia, Nepal, Philippines, Sri Lanka, Taipei, Between Hong Kong (HKG) and Seoul (SEL) |
| Zone 3 |
Australia(PER), Japan, Korea, Oman, Pakistan, United Arab Emirates |
| Zone 4 |
Australia(BNE, MEL,SYD), Russia(MOW) |
| Zone 5 |
Austria, Belgium, Denmark, France, Germany, Italy, New Zealand, Norway, Sweden, Switzerland, United Kingdom |
| Between/and | Purchased | Currency | Charge Fee |
|---|---|---|---|
| Bangkok - Chiang Mai | Online | THB | 50 |
| Bangkok – Phuket | Online | THB | 60 |
| Bangkok – Krabi | Online | THB | 60 |
Online purchasing Excess Baggage allowance on http://www.thaiairways.com is valid only 1 year after purchased and may vary depending on flight and date but non-refundable, non-endorsable and non-transferable. Kindly be advised that the Electronic Miscellaneous Document (EMD) will not automatically reissue upon the change of flight and date. Please contact THAI offices to reissue the Electronic Miscellaneous Document (EMD).
| Online purchasing Excess Baggage allowance is applicable only in weight concept and is in pentads basis (every 5kgs will be counted). The maximum online Excess Baggage allowance 30kg per one passenger is allowed. |
An online Excess Baggage allowance must be made at least 24 hours prior to flight departure.
Online purchasing Excess Baggage allowance is available to all passengers in Booking Flow and Manage My Booking (except Group booking, Stand by passenger, Infant passenger, and Mileage Upgrade passenger are not applicable) whose tickets have been issued for Thai Airways operated flights only.
Online purchasing Excess Baggage allowance is available on www.thaiairways.com for all devices except mobile devices.
Passenger is required to present the Electronic Miscellaneous Document (EMD) at airport check-in counter on departure. The Electronic Miscellaneous Document (EMD) will be available to view and print on confirmation of purchase step. System will automatically send confirmation of purchasing Excess Baggage by email, mobile which is registered in Thailand only.
One time online purchase Excess Baggage allowance is allowed only per person and per sector in each booking. Any additional Excess Baggage over online purchased amount must be charged with the standard rate upon presentation of baggage at departure airport.
Credit card
- Visa, MasterCard.
- American Express, JCB, UnionPay and UATP however, these credit card options are not available in every departure city.
Debit card
Visa and MasterCard worldwide journey
Direct payment
China pay, Alipay for journey from China
QR Code
- SCB
- KTC
Other Channel
- PAYPAL
- LINEPAY
- WeChatPay
- SAMSUNGPay
Online purchase Excess Baggage allowance is available for THAI route net worldwide.
Online E-receipt is available to all passengers through website or sending an inquiry to bkkncoffice@thaiairways.com with the Booking Reference or Electronic Miscellaneous Document (EMD) as well as the flight number/date that you have booked/flown including the passenger name and last name, THAI will issue the payment certificated and send email back to you.
THAI Shop FAQs
We are the giveaway business under the brand name of THAI Shop, founded in 2000 with the first branch located at the THAI’s Head Office on Vibhavadi Rangsit Road, THAI Shop is the shop where a variety of Thai Airways International merchandise can be purchased.
THAI Shop has expanded its shops with six branches at THAI’s Head Office on Vibhavadi Rangsit Road,
THAI's Bangkok Sales Offices in Larn Luang, Silom, Suvarnabhumi International Airport (OPC Center), Crew Center Laksi and THAI's Sales Office in Chiang Mai. Moreover, Online shopping is available https://thaishop.thaiairways.com/
The products sold at THAI Shop tremendously vary, ranging from aircraft models, gifts and souvenirs to everyday use items to travel accessories as well as other merchandise. For more information, you can visit our website at https://thaishop.thaiairways.com/
THAI Shop Head Office
89 Vibhavadi Rangsit Road Bangkok 10900, Thailand
Tel: 02 545 1102
THAI Shop Larn Luang Office
6 Larn Luang Road Bangkok 10100, Thailand
Tel: 02 288 7014
THAI Shop Silom Office
485 Silom Road Bangkok 10500, Thailand
Tel: 02 288 7024
THAI Shop Suvarnabhumi International Airport (OPC Center)
333 Moo 1 Nong Prue, Bangphli, SamutPrakarn 10540, Thailand
Tel: 02 137 0175
THAI Shop Crew Center Laksi
425 Kamphaeng Phet 6 Road, Don Mueang, Bangkok 10210,Thailand
Tel: 02 506 7016
THAI Shop Chiang Mai Office
240 Phra PokKloa Road, Chiang Mai 50200, Thailand
Tel: 053 920 937
Office Hour:
Open: 08:30-16:30 Hrs. Monday-Friday
Close: Saturday-Sunday and Public Holidays
Please visit THAI Shop homepage for more information https://thaishop.thaiairways.com/
All items can be paid through several payment methods which include cash, QR code, credit card and the redemption of TG mileage.
All items can be purchased online on our official website at https://thaishop.thaiairways.com/
The payment procedures are as follows:-
1. Credit Card
24 Hours service for payment. Details shown on Instruction of Payment page.
2. ATM Service
24 Hours service for transfer payment to Thai Airways International Public Company Limited Account by ATM at all banks. Transfer fee may be charged, depending on the bank who handles the payment.
3. Bank Counter Service
Office Hours service for transfer payment to Thai Airways International Public Company Limited Account by counter at all banks. Transfer fee may be charged, depending on the bank who handles the payment.
Thai Airway International Public Company Limited’s account s
1. KRUNG THAI BANK
Account Name: Thai Airway International Public Company Limited
Saving Account No.: 019-1-02669-7 2.
2. BANGKOK BANK
Account Name: Thai Airway International Public Company Limited
Saving Account No.: 196-0-30779-9
** Instruction of Payment by ATM and counter at all banks
1. Transfer payment to Thai Airways International Public Company Limited Account by counter and ATM at all banks.
- KRUNG THAI BANK
Account Name: Thai Airway International Public Company Limited
Saving Account No.: 019-1-02669-7
- BANGKOK BANK
Account Name: Thai Airway International Public Company Limited
Saving Account No.: 196-0-30779-9
2. Attach the payment slip when confirming the payment of the purchase on Payment page at “Confirm Payments”
Shipping terms for Thailand Post.
Sending ordered package to Thailand post in 2 working days after sending invoice.Shipping to Thailand post is only available Monday through Friday.
1. Domestic Post (Total weight not exceed 20 kgs.)
1.1 EMS Delivery times 1-3 days.
1.2 Logispost
- Weight not exceed 2 kgs. Delivery times 2-5 days.
- Weight 2 – 20 kgs. Delivery times 3-7 days. (No Tracking)
2. International Post (Total weight not exceed 10 kgs.)
2.1 EMS World Delivery times 3-5 days.
2.2 Logispost World Delivery times 7-14 days.
Remark: Import duty is the responsibility of the customer. This is in accordance with the requirements of each country
The redemption of mileage can be used to purchase all items at every THAI Shop branch excluding online shopping.
All redemption items must be picked up at every THAI SHOP Branch
1. For member pick-up, the following documents are required:
• Royal Orchid Plus Member Card
• ID Card / Passport / Driving License / government-issued documents
• Children under 15 years old, kindly bring a photocopy of Census Registration or Birth Certificate
2. For an authorized person to pick-up on behalf of a member, the following documents are required:
• Royal Orchid Plus Member Card or photocopy
• Photocopy of ID Card / Passport / Driving License / government-issued documents signed by the member and the person collecting the item
• Letter of Authorization
3. For an authorized person to pick-up the item on behalf of the children under 15 years old, the following documents are required:
3.1 From the member’s Parent or Guardian
- Royal Orchid Plus Member Card or photocopy
- ID Card / Passport / Driving License / government-issued
documents of the parent or the guardian and a photocopy of those documents
3.2 From an authorized person
- Royal Orchid Plus Member Card or photocopy
- ID Card / Passport / Driving License / government-issued documents and a photocopy with a signature of the authorizer together with a photocopy of ID Card of the person collecting the item
- Letter of Authorization
Remark :
• No refund or exchange.
• No delivery service.
• The products may change without prior notice.
The products purchased by redeemed mileage cannot be exchanged nor returned.
Except for online purchases, THAI Shop do not provide delivery service to other kinds of purchase
Please visit THAI Shop homepage for more information https://thaishop.thaiairways.com/
The delivery is done via Thai Post of which both standard postal service and express mail service (ems)
The delivering fee is calculated by the weight of the shipment.